Guitar Doctor

Sales - Expert Repair - Custom Modifications - Design & Building

Guitar Doctor - Sales-Repairs-Modifications-Custom Design & Building

Guitar Doctor  
659 Bedford St. (Rt. 18)
Whitman, MA  USA
Tel: (781) 447-4520
doc@guitardoctor.com

Tues. - Fri. / 10:00 a.m. to 6:00 p.m. (EST)
Saturday / 10:00 a.m. to 4:00 p.m. (EST)
Closed Sunday & Monday
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© Guitar Doctor  
 1997-2017  
 All rights reserved.

How to order from Guitar Doctor

 Please read this whole page for ordering information

Here at Guitar Doctor we know just how important your instrument and equipment are to you. In order to best serve your individual needs please read this...

Why you should buy a guitar from Guitar Doctor   

Guitar Doctor offers expertly detailed personalized service for all guitar sales.

All guitars are set up to the buyer's wishes - action height, string preference and everything else that the buyer prefers.

How to order

If you see something that you are interested in getting from us you can contact us by any of the methods below and tell us what you want.

- We do not accept credit cards by email

- Telephone (781) 447 - 4520

- Fax (781) 447 - 0523

- Postal mail:
  Guitar Doctor
  659 Bedford Street (Route 18)
  Whitman, MA 02382 USA

- Email us at doc@guitardoctor.com for questions

- International Customers please read this

When you contact us we will need to know:

- Your name & phone number

- Delivery address including country and postal code

- How you want to pay - (See below)

- Any special shipping instructions - (See below)

- Set-up instructions *** this is very important for guitars*** including brand and gauge of strings, action height (Low, medium, high, etc.)

- Other special instructions (case, extra strings, deadline for delivery, etc.)

Then we can let you know:

- The exact cost (cost of shipping & extra stuff can change your cost) Most (but not all) guitars shipped in the contiguous 48 U.S. states cost $40.00 to $50.00 to ship

- The expected time of delivery to you and Answers to any other questions

- SPECIAL CHARGE for guitars shipped without a case: $20.00 extra packaging/handling fee on any guitar shipped without case

Payment Policies:

-  We accept cash, money order, *MasterCard, Visa or personal check (if you don't mind waiting for shipping until it clears).  *For charges only : Telephone us (781)447-4520 or fax your charge info to (781) 447-0523 as we do not have a secure server to take credit card info over the Internet.

- We find that most people want to ask questions and talk shop before buying anyway. And we like the personal contact, too.

Return Policies:

- No cash refunds.

- No returns or credit will be accepted without prior approval - Contact us for this.

- Returned goods must be packed in original carton and shipping material.

- Store credit will be issued on unused goods only.

- Full credit issued up to 7 days after purchase.

- 1/2 credit will be issued up to 30 days after purchase.

- No returns or credit on "as is" and used items.

Shipping Policies:

- All orders shipped via UPS (large items) or US Mail (small items) unless specifically requested otherwise.

- All orders shipped next day (if from stock) or immediately upon availability (if special order or for repair/custom work).

- We cannot be responsible for damage during shipping, but will insure with the carrier.

- Personal check orders shipped upon clearing of check.

International orders:

- International orders are limited to Canada and Mexico only.

- International orders will be accepted only if the the buyer holds a valid UPS account, to which all customs and applicable tax costs must directly be charged. Buyer assumes all responsibility for these charges as we have no way of knowing what what they will be.

Guitar Doctor Repairs Labor Rate Policy

- $68.00 per hour Labor Rate

- $20.00 Minimum  charge for all services under 1/2 hour

- $15.00 charge for simple string charge

- $68.00 charge for Same Day (Rush) service

- $34.00 charge for next day service

- Amplifier/electronics repair: $45.00 bench charge - will be applied to final repair

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