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• When you contact us we will need to know:
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Your name & phone number
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Delivery address including
country and postal code
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How you want to pay - (See
below)
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Any special shipping
instructions - (See below)
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Set-up instructions *** this
is very important for guitars***
including brand and gauge of strings, action height (Low, medium,
high, etc.)
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Other special instructions
(case, extra strings, deadline for delivery, etc.)
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• Then we can let you know:
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The exact cost (cost of
shipping & extra stuff can change your cost) Most (but not all)
guitars shipped in the contiguous 48 U.S. states cost $35.00 to $40.00
to ship
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SPECIAL
CHARGE for guitars shipped without a case: $20.00 extra
packaging/handling fee on any guitar shipped without case
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We sell and ship to
INTERNATIONAL customers. Delivery cost will vary by item and
destination.
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The expected time of delivery
to you and Answers to any other questions
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• Payment Policies:
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We accept Cash, Money Order,
*MasterCard or Visa, or Personal Check (if you don't mind waiting for
shipping until it clears).
*For charges ONLY : Telephone
us (781)447-4520 or FAX your charge
info to (781)447-0523 as we do not have a secure server to take
credit card info over the net.
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We find that most people want
to ask questions and talk shop before buying anyway. And we like the
personal contact, too.
International Customers please read this
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• Return Policies:
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USED GOODS: exact
descriptions of pre-owned merchandise will let you feel confident of
what you're buying. USED ITEMS - claimed defective item must be
reported to us by telephone (781-447-4520) or Email within 10 days of
our shipping and received back to us within 7 days from the initial
complaint and must be found to be defective as described in the
initial complaint upon our return receipt. 100% refund applies to
above conditions minus 20% restocking fee. (Sorry for sounding so
legal)
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NEW GOODS: no returns
on new merchandise or Special Order items. Manufacturer's warrantee
applies.
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returned goods must be packed
in original carton and shipping material.
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• Shipping Policies:
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All orders shipped via UPS
(large items) or US Mail (small items) unless specifically requested
otherwise.
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All orders shipped next day
(if from stock) or immediately upon availability (if special order or
for repair/custom work)
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We cannot be responsible for
damage during shipping, but will insure with the carrier.
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Personal check orders
shipped upon clearing of check.
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• Guitar Doctor
reserves the right to these terms for all international
orders:
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Payment must be made via
international money order.
Due to difficulty in verifying the fees involved with shipping goods
into some countries, we may be able to send your order only as far as
the nearest international airport. Collection of the order and payment
of duties are then the buyer's responsibility.
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We do not ship
"C.O.D." or "bill sender" because of the
difficulty and time involved in the collection of the charges and
payments. UPS, FedEx, or Airborne Express cannot tell us what the
charges will be to bring your order through customs.
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In some cases, we may choose
to accept your credit card for payment only if the name and billing
address of the account match the name and address to which the order
will be sent. Please telephone us (781-447-4520) with the name and
phone number of the bank carrying your credit service with your charge
information for verification of your account.
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This is a common problem in
shipping to remote areas of the world that we have encountered in the
past. Otherwise, payment must be made via international money order.
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We apologize for the
inconvenience, but we wish to avoid any unforeseen difficulties in
making sure you receive your order.
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Guitar Doctor Repairs Labor
Rate Policy
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Repair
Labor Rate is $60.00 per hour
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Minimum
$15.00
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$60.00
charge for Same Day (Rush) service
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$30.00
charge for next day service
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Amplifier/electronics
repair: $30.00 bench charge - will be applied to final repair
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Please read this whole
page for ordering information